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American Water - Self Service Portal

Manage your account, pay bills, and view history

Register Did you receive your first bill? Register here to create a new account.
Current Customer If you have already registered click here to log in to your account.
Payment Policies
Payments for accounts Shut-Off:
 
If your water account has been restricted for non-payment, and you are paying online, it is your responsibility to contact your local office with your confirmation number to ensure that service is restored before the end of the business day. All restrictions have a $60.00 penalty that must be included with your payment before water can be restored.
 
Please keep in mind that although your payment is approved online, it can take up to 24 hours to post and may delay water restoration. Due to this, your account can be shut off the following day while your payment is "pending". It is strongly advised that all restriction payments be made in your local office.
 
Returned (Non-Sufficient Funds) Payments: There will be a $30.00 charge to your water account for all returned payments.

Opening or Closing a water account? It is advised that you contact your local office at least 2 days in advance to schedule 
Terms and Conditions

Please follow the links to American Water Works and its affiliates’ Terms of Use and Privacy Policy.