Manage your account, pay bills, and view history
Payments made on the due date:
Please keep in mind that although your payment is approved online or over the phone, it can take up to 24 - 48 business hours to post, which will incur a $5.00 or 1.5% late payment fee, may delay water restoration. and/or your account can be shut off the following day while your payment is pending. It is strongly advised that all payments be made in your local office for these reasons.
We do not accept payments over the phone under any circumstances
Effective February 1, 2020
In accordance with the State of California’s Senate Bill (SB) No. 998 this policy outlines
American Water protocols upon initiation of the process for discontinuation of residential service
In addition to English, this policy for discontinuation of residential service for nonpayment will be
made available in Spanish, Chinese, Tagalog, Vietnamese, Korean, and any other language
spoken by at least 10% of the people (currently no other language meets this criteria) residing
within the service area of American Water - East Palo Alto.
Please download our PDF statement about the current COVID-19 emergency.