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City of Camden Water - Self Service Portal

Manage your account, pay bills, and view history

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Make a One Time Payment


Click here to make a one-time payment.  Payment can be made in Amounts up to $1000.00. For Credit and Debit Cards or $5000.00 for echecks.
Please note there is a transaction fee of $1.95 for each payment.

Please Note

Convenience fees as associated with paying your bills online.

These fees are assessed directly by the company processing your electronic payment(s). The City does not collect the fees for this service.

The payer is responsible for verifying the correct property account paid.  Be sure to verify the account as once the payment is processed the City cannot make refunds or corrections.  

Please make your payment early (before the due date) - the City is not responsible for internet or system interruptions.  

Payments received may take up to 2 business days to be credited to your account.   

The interest listed on delinquent bills is calculated periodically and may not include the current interest due.  Please contact our office to obtain the interest calculation for the current date or any future dates.   

 

Statement from City of Camden Water on COVID-19
As of March 16, 2020, the City of Camden (“City”)--the owner of the water/wastewater system to which American Water Contract Services (“American Water”) is contracted to provide services for-- declared a State of Emergency in Camden in response to the novel coronavirus (COVID-19) pandemic ...  see more
New Billing System

Dear Customer,

American Water Operations and Maintenance Services (AWO&M), on behalf of the City of Camden, will transition to a new water billing system for drinking water and wastewater services called Utility Management Billing System (UMBS) over the next few weeks. During this time, we will strive to limit the inconvenience to customers as we make necessary improvements to our billing systems.

Most importantly, this billing system transition will change existing customers’ account numbers. Customers’ new account numbers will appear on bills received after January 1, 2020. Customers’ billing records associated with their old account numbers will be archived.

The transition does require a brief interruption in online payment services, beginning December 16, 2019 and extending through mid-January 2020. We apologize for any inconvenience this may cause. Customers can continue to remit payments by mail or by visiting our local customer support office located within the PNC Bank, 110 North Broadway, Camden New Jersey 08102.

While online payment systems are impacted, customers who pay bills via bank transfer will continue to be able to do so. However, any automatic or recurring payments must be updated to reflect the new account number as soon as it is received.

Our customer support representatives are happy to answer any questions you may have about how this may impact your billing and payment process. They are also available to address requests for new services, service orders, and emergencies at 1-855-769-3164 between 9:00 a.m. and 3:30 p.m. Monday through Friday.

Mail payment checks to:
City of Camden via AWE-CSG
P.O. Box 822192
Philadelphia, PA 19182-2192

Note for New Jersey American Water customers: The account number associated with your wastewater/sewer collection services will change. However, your drinking water account number will not change.

Thank you, Vincent V. Quarles
Director of Operations
Contract Services Group, American Water

Nuevo Sistema de Facturación

Estimado cliente:

American Water Operations and Maintenance Services (AWO&M), en nombre de la ciudad de Camden, pasará a utilizar un nuevo sistema de facturación del agua para los servicios de agua potable y aguas residuales llamado Sistema de Facturación de Gestión de Servicios (Utility Management Billing System, UMBS) en las próximas semanas. Durante este tiempo, trataremos de que no haya muchos inconvenientes para los clientes mientras hacemos las mejoras necesarias en nuestros sistemas de facturación. 

Sobre todo, esta transición en el sistema de facturación cambiará los actuales números de cuenta de los clientes. Los nuevos números de cuenta de los clientes figurarán en las facturas que reciban después del 1 de enero de 2020.  Se archivarán los registros de facturación de los clientes que estén asociados a sus antiguos números de cuenta.

La transición requiere una breve interrupción de los servicios de pago en línea, que comenzará el 16 de diciembre de 2019 y se extenderá hasta mediados de enero de 2020. Le pedimos disculpas por cualquier inconveniente que esto pueda causarle. Los clientes pueden seguir remitiendo los pagos por correo postal o personalmente en nuestra oficina local de atención al cliente ubicada dentro del banco PNC, 110 North Broadway, Camden, Nueva Jersey 08102. 

Si bien se ven afectados los sistemas de pago en línea, los clientes que pagan las facturas a través de transferencias bancarias van a poder seguir haciéndolo. Sin embargo, todos los pagos automáticos o recurrentes deben actualizarse para reflejar el nuevo número de cuenta segùn sea recibida. 

Nuestros representantes de atención al cliente están encantados de responder todas las preguntas que pueda tener sobre cómo esto puede afectar su proceso de facturación y pago. También están disponibles para atender solicitudes de nuevos servicios, pedidos de servicios y emergencias si llama al 1-855-769-3164 entre las 9:00 a. m. y las 3:30 p.m., de Lunes a Viernes.

Envíe los cheques de pago a:
Ciudad de Camden a través de AWE-CSG
Apartado postal 822192
Filadelfia, PA 19182-2192

Nota para los clientes de New Jersey American Water: Cambiarán los números de cuenta asociados a sus servicios de captación de aguas residuales/alcantarillados.  Sin embargo, no hay ningún cambio en su número de cuenta para el agua potable.

Gracias,

Vincent V. Quarles
Director de operaciones
Contract Services Group, American Water

 

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